Describe the problem
Two different users have reported the same issue:
- Fill out the Sign up form
- Submit the checkbox for human verification
- It spins and shows the checkmark.
- The Sign Up button pops up as expected
- Clicking the button redirects to the Sign Up screen.
No user account is created through this process.
Many other users have successfully created accounts in the meantime, so this is something to do with these two specific outliers.
Ideas
My guess is that their some something in the form validation that doesn't get caught early enough and silently fails. Perhaps there are password requirements that these users just happen to not be meeting, or something with their email address or usernames.
More local testing should be done first to try and replicate the issue.
Describe the problem
Two different users have reported the same issue:
No user account is created through this process.
Many other users have successfully created accounts in the meantime, so this is something to do with these two specific outliers.
Ideas
My guess is that their some something in the form validation that doesn't get caught early enough and silently fails. Perhaps there are password requirements that these users just happen to not be meeting, or something with their email address or usernames.
More local testing should be done first to try and replicate the issue.