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Support

Welcome to MultiGPT support! We're here to help you get the most out of your multi-AI chat experience.

📚 Documentation

Quick Start

  1. Download the app from Google Play Store
  2. Set up AI providers - Add API keys for the providers you want to use
  3. Create a conversation - Start chatting with multiple AI models at once
  4. Customize settings - Adjust temperature, prompts, and preferences

User Guides

Basic Setup

AI Provider Configuration

Advanced Features

  • Temperature Control: Adjust AI creativity (0.0-2.0)
  • System Prompts: Customize AI behavior and personality
  • Model Selection: Choose specific models for each conversation
  • Multi-Language: Switch between 10+ supported languages

🆘 Getting Help

Before Asking for Help

Please check these common solutions first:

App Not Working

  1. ✅ Check API keys - Ensure they are valid and properly entered
  2. ✅ Update app - Make sure you have the latest version
  3. ✅ Check internet - Verify your connection is stable
  4. ✅ Restart app - Force close and reopen MultiGPT
  5. ✅ Restart device - Sometimes a device restart helps

AI Responses Not Working

  1. ✅ Valid API keys - Check if your API keys are correct and active
  2. ✅ Provider status - Verify AI provider services are online
  3. ✅ Account credits - Ensure you have sufficient credits (OpenAI, Anthropic)
  4. ✅ Model access - Some models require special access (AWS Bedrock)
  5. ✅ Rate limits - You might be hitting API rate limits

Conversations Not Loading

  1. ✅ Storage space - Ensure device has sufficient storage
  2. ✅ App permissions - Check if storage permissions are granted
  3. ✅ Database corruption - Try clearing app cache
  4. ✅ Large conversations - Very long chats might load slowly

💬 Support Channels

Primary Support

📧 Email: prasoonkumar008@gmail.com

  • Response time: 24-48 hours
  • Best for: Bug reports, feature requests, account issues

Community Support

🐛 GitHub Issues: Report Issues

  • Best for: Bug reports, feature discussions
  • Public: Help others with similar issues

💬 GitHub Discussions: Community Forum

  • Best for: Questions, tips, general discussion
  • Community-driven: Get help from other users

Social Media

📱 Google Play: Leave a Review

🐛 Reporting Bugs

When reporting a bug, please include:

Essential Information

  • App version: Found in Settings → About
  • Android version: e.g., Android 14
  • Device model: e.g., Samsung Galaxy S23
  • AI providers affected: Which providers have issues
  • Steps to reproduce: Detailed step-by-step instructions
  • Expected vs actual behavior: What should happen vs what happens
  • Screenshots: If applicable

Bug Report Template

**Bug Description**
Brief description of the issue

**Steps to Reproduce**
1. Open MultiGPT
2. Go to...
3. Tap on...
4. See error

**Expected Behavior**
What should happen

**Actual Behavior**
What actually happens

**Device Info**
- Device: [e.g., Pixel 7]
- Android: [e.g., 14]
- App Version: [e.g., 1.0.0]
- AI Provider: [e.g., OpenAI, Claude]

**Additional Context**
Any other relevant information, logs, or screenshots

🚀 Feature Requests

We welcome feature suggestions! When requesting a feature:

  1. Check existing requests - Search GitHub issues first
  2. Describe the use case - What problem does this solve?
  3. Propose a solution - How should it work?
  4. Consider impact - How would this benefit other users?

Popular Feature Requests

  • Voice input and text-to-speech
  • Conversation folders and organization
  • Export conversations to PDF/Markdown
  • Custom AI model fine-tuning
  • Collaborative conversations
  • Advanced prompt templates

🔧 Troubleshooting

Common Issues & Solutions

❌ "Invalid API Key" Error

Solutions:

  • Verify API key is copied correctly (no extra spaces)
  • Check if API key has proper permissions
  • Ensure billing is set up (OpenAI, Anthropic)
  • Regenerate API key if needed

❌ "Model not found" Error

Solutions:

  • Check if you have access to the specific model
  • Try using dynamic model fetching in settings
  • Use a different model that you have access to
  • Contact AI provider support for model access

❌ App crashes when starting conversation

Solutions:

  • Clear app cache: Settings → Apps → MultiGPT → Storage → Clear Cache
  • Ensure sufficient device storage
  • Update to latest app version
  • Restart device and try again

❌ Slow or no responses from AI

Solutions:

  • Check internet connection stability
  • Verify AI provider service status
  • Try reducing conversation length
  • Switch to a different AI model

❌ "Rate limit exceeded" Error

Solutions:

  • Wait a few minutes before trying again
  • Upgrade your API plan with the provider
  • Use different AI providers to spread requests
  • Reduce conversation frequency

Advanced Troubleshooting

API Provider Status Pages

Check if services are operational:

Debug Information

To get debug information:

  1. Enable developer options on your device
  2. Use adb logcat to capture logs
  3. Filter for MultiGPT: adb logcat | grep com.matrix.multigpt
  4. Include relevant logs in bug reports

Network Diagnostics

If experiencing connection issues:

  1. Test with different networks (WiFi vs mobile data)
  2. Check if firewall/proxy is blocking requests
  3. Try disabling VPN temporarily
  4. Verify DNS resolution is working

📖 FAQ

General Questions

Q: Is MultiGPT really free? A: Yes! The app is completely free and open source. You only pay for the AI provider APIs you choose to use.

Q: Do I need all AI providers? A: No! You can use any combination of providers. Start with one and add others as needed.

Q: Does MultiGPT collect my data? A: No. All conversations are stored locally on your device. We don't collect or transmit your personal data.

Q: Can I use MultiGPT offline? A: No, AI providers require internet connection. However, your conversation history is stored locally.

Technical Questions

Q: Which Android versions are supported? A: Android 8.0 (API 26) and above.

Q: Does MultiGPT work on tablets? A: Yes! The app is optimized for both phones and tablets.

Q: Can I backup my conversations? A: Currently, conversations are stored locally. Export features are planned for future releases.

Q: How secure are my API keys? A: API keys are encrypted using Android Keystore, the most secure storage available on Android.

AI Provider Questions

Q: Why do I get different responses from different AI models? A: Each AI model has different training data, capabilities, and personalities, leading to varied responses.

Q: Can I use custom models with MultiGPT? A: Currently, you can use Ollama for local models. Custom cloud model support is planned.

Q: Which AI provider is best for coding? A: OpenAI's GPT-4 and Anthropic's Claude are excellent for coding. Groq offers fast responses for quick queries.

🤝 Community Guidelines

When seeking or providing support:

  • ✅ Be respectful and patient
  • ✅ Search before asking
  • ✅ Provide detailed information
  • ✅ Help others when possible
  • ✅ Follow our Code of Conduct

📱 System Requirements

  • Android: 8.0+ (API level 26)
  • RAM: 4GB+ recommended
  • Storage: 100MB free space
  • Internet: Required for AI provider communication
  • Permissions: Network access, storage (for local conversations)

🎯 Feature Roadmap

See our CHANGELOG.md for:

  • Recent updates and new features
  • Planned improvements
  • Version history
  • Development milestones

💝 Support the Project

If MultiGPT has helped you, consider:

  • ⭐ Star the repository on GitHub
  • 📝 Write a review on Google Play Store
  • 🤝 Contribute: See CONTRIBUTING.md
  • 💬 Join discussions and help other users
  • 🐛 Report bugs to improve the app

📞 Contact Information

🔗 Useful Links

Last Updated: December 2024

Thank you for using MultiGPT! We're committed to making your multi-AI experience exceptional. 🤖✨